In our post about NGC yesterday, we shared this quote from a brand, "We've been developing RACI's…Responsibility Assignment Matrix. RACI is an acronym that stands for Responsible, Accountable, Consulted and Informed. A RACI chart is a matrix of all the activities or decision making authorities undertaken in an organization set against all the people or roles. It has really helped departments that did not work well together cross-functionally and helped build teamwork".
The following 2018 HBR article details another angle on knocking down walls within enterprises. These radical ideas are what it takes to stay ahead. As an example in our industry, we will shortly reissue a 2005 work group we had here at AAPN.
Back them, Jeff Streader, then with VF Imagewear, hosted AAPN at his office in Nashville. His goal was to document every step it would take for him to source a Nautica men's woven shirt from Central America. We attended with 8 members from product development, yarn, fabric, factory, labels and logistics – in other words, a supply chain. We were ahead of our time, which of course is our 'brand' image in the industry!
HBR: One Bank’s Agile Team Experiment
When web and mobile technologies disrupted the banking industry, consumers became more and more aware of what they could do for themselves. They quickly embraced what Ralph Hamers, CEO of the global banking group ING, calls “banking on the go.”
By 2014 about 40% of all interactions with ING retail customers were coming in through mobile apps. (Now the figure is closer to 60%—and branch visits and calls to contact centers have dropped below 1%.) Even then mobile customers expected easy access to up-to-date information whenever and wherever they logged in. For instance, someone who started a loan transaction during the train ride home from work wanted to be able to continue it on a desktop that night. “Our customers were spending most of their online time on platforms like Facebook and Netflix,” says Hamers. “Those set the standard for user experience.” Read More